30-Day Money Back Guarantee
At North Biomedical, we proudly offer a 30-Day Money Back Guarantee on our cosmetic products. If you’re unsatisfied for any reason, you may request a return or refund—no questions asked.
Conditions for Returns
In certain cases, we may require the item to be returned to process a refund. This is evaluated on a case-by-case basis. Items must generally be in their original condition, unopened, and unused, with packaging intact. Proof of purchase may be required.
How to Initiate a Return or Refund
To begin the process, please visit our
Request a Return or Refund page or reach out through the
Support page. Items returned without prior authorization will not be accepted.
Refund Process
Once we receive and inspect the return (if required), we’ll notify you of the decision. Refunds are typically processed within 10 business days to your original payment method. Allow additional time for your bank or credit card company to process the transaction. If 15 business days have passed without a refund, contact us via the
Support page.
Damages or Defective Products
If you receive a damaged, defective, or incorrect product, report it immediately through the
Request a Return or Refund page or the
Support page. We’ll work quickly to resolve the issue.
European Union Cooling-Off Period
EU customers have a 14-day right to cancel or return their order. Items must be unopened, unused, and in original packaging.
